Client & Partner Support Associate

🚀 Join the Smart Technology Solutions Crew! 🌟

At Smart Technology Solutions, we provide top-notch IT support for businesses and individuals across the MENA region, with HQ in Jeddah and branches in Riyadh and Africa. Our leadership team? Mostly made up of rockstars who started as juniors. We don’t just offer you a job; we offer you a learning adventure where you'll grow, evolve, and have fun along the way!

We’re on the hunt for passionate, growth-driven, and customer-service-loving people who know how to have fun while delivering results. Sound like you? Keep reading!

👋 About Us:

We’re a vibrant team that believes in growing our own talent. Most of our senior squad started right where you might be — in junior roles! We promise more than just a job; we promise a journey filled with learning, laughs, and great coffee. We need someone passionate about learning, development, and customer support. If you’re great at embracing change and super committed to delivering awesome results, then we want YOU! 🌟
 

🚀 Join Us as a Client & Partner Support Associate!

Are you a people person who loves solving problems and building strong relationships? We're looking for a Client & Partner Support Associate to be the bridge between our company, clients, and partners. If you're great at communication, driven by customer satisfaction, and thrive in a dynamic environment, this is your chance to shine!

🌟 Key Responsibilities:

🤝 Build Strong Client Relationships:

• Engage with potential and existing customers to understand their needs and deliver tailored solutions.
• Hold regular meetings with clients to discuss project updates and ensure their satisfaction.

📊 Prepare & Present Proposals:

• Craft and present technical and commercial proposals, highlighting product features and benefits.
• Customize product specifications to meet customer requirements.

🛠️ Provide Presales Technical Support:

• Support customers through the decision-making process by conducting product demos and addressing queries.

💼 Close Deals & Meet Sales Targets:

• Drive sales by closing deals and achieving or exceeding sales goals.
• Follow up with customers post-sale to maintain long-term relationships and ensure satisfaction.

💰 Support Payment Collection:

• Work closely with the finance team to ensure timely payment from customers.
• Follow up on outstanding invoices to streamline the payment process.

🔗 Strengthen Partner Relationships:

• Develop and maintain long-term supplier relationships for optimal deals and services.
• Negotiate favorable terms and ensure timely supplier payments.

📣 Internal Collaboration:

• Partner with marketing and development teams to align sales strategies with company offerings.
• Provide valuable feedback to enhance product and service quality.

🎓 Requirements:

• Education: Bachelor's degree in Business Administration, Sales, or a related field.
• Experience: 0-2 years in client support, sales, or a similar role.
• Skills:
• • Very good command of the English language (written and spoken).
  • Strong communication and interpersonal skills.
  • Experience in preparing technical and commercial proposals.
  • Ability to conduct product demonstrations and presales support.
  • Solid organizational and multitasking abilities.
  • Familiarity with payment collections and finance coordination.

•  Accommodation is provided for male.
• Housing allowance for female.

Cultural Fit at SMART:

At SMART, our culture is deeply rooted in our core values, and we strive to create a respectful, inclusive, and collaborative environment. Here's what we look for in candidates who will seamlessly fit into our team:

• Respect for Islamic Values and Culture:
• Integrity: We uphold and respect Islamic principles and cultural norms, ensuring a workplace that aligns with these values. Our actions are guided by honesty and ethical conduct.
• Respect: Our policies and practices reflect this respect, from dress code to daily interactions, promoting a sense of dignity and mutual respect among all team members.
• Diversity and Inclusion:
• Innovation: We thrive in a diverse environment where every team member's unique background and perspective are valued. This diversity drives creativity and innovation.
• Collaboration: We celebrate diversity and ensure that our workplace is welcoming and inclusive for everyone. By working together, we achieve greater success and foster a spirit of unity.
• Harmony and Teamwork:
• Team Spirit: We promote a culture of harmony, where collaboration and teamwork are key to our success. Our team works together to achieve common goals, supporting each other and building strong, positive relationships.
• Excellence: We strive for excellence in everything we do, encouraging each other to reach our full potential and deliver outstanding results.

🏆 Perks & Benefits:

• 📍 Cool Workspace: If you come into our office, you’ll enjoy creative workspaces, a well-stocked kitchen, and an environment designed for collaboration.
• 🎓 Continuous Learning: We believe in non-stop learning! You'll have access to an annual education budget to attend trainings, courses, or conferences of your choice AND a Udemy Business account.
• 🌍 Flexibility: 3 days of Work from Home per month — the choice is yours! 🏡
• 💻 Day 1 Equipment: From the moment you start, we’ll provide all the tools you need to succeed and stay on top of your game! 🎯
  
  

Our Core Values:

• 🌟 Deliver WOW Through Service
• 🔄 Embrace and Drive Change
• 😜 Create Fun and a Little Weirdness
• 🌍 Be Adventurous, Creative, and Open-Minded
• 🌱 Pursue Growth and Learning
• 🤝 Build Open and Honest Relationships with Human Communication
• 👨‍👩‍👧‍👦 Build a Positive Team and Family Spirit
• 💡 Do More With Less
• 💪 Be Passionate and Determined
• 🙇 Be Humble
  
  

Join the SMART Crew!

We celebrate diversity like Eid! 🎉 We're an equal opportunity employer and love welcoming unique talents into our growing family. 🌟

If you’re ready to add your sparkle to our galaxy, send your application today, and let’s create a smarter, more exciting digital world together! 🚀💻