Sales Operations Specialist

🚀 Join the Smart Technology Solutions Crew! 🌟

At Smart Technology Solutions, we provide top-notch IT support for businesses and individuals across the MENA region, with HQ in Jeddah and branches in Riyadh and Africa. Our leadership team? Mostly made up of rockstars who started as juniors. We don’t just offer you a job; we offer you a learning adventure where you'll grow, evolve, and have fun along the way!

We’re on the hunt for passionate, growth-driven, and customer-service-loving people who know how to have fun while delivering results. Sound like you? Keep reading!

👋 About Us:

We’re a vibrant team that believes in growing our own talent. Most of our senior squad started right where you might be — in junior roles! We promise more than just a job; we promise a journey filled with learning, laughs, and great coffee. We need someone passionate about learning, development, and customer support. If you’re great at embracing change and super committed to delivering awesome results, then we want YOU! 🌟

Job Overview

We are seeking a dynamic and detail-oriented Sales Operations Specialist to optimize our sales processes and provide data-driven insights to support our sales team. In this role, you will oversee CRM systems such as Odoo, utilize Microsoft tools like Excel and PowerPoint, and develop sales reports and dashboards to monitor KPIs and other key metrics. You will also collaborate with stakeholders to enhance sales forecasting, refine pricing strategies, and improve overall team performance.

The ideal candidate will possess excellent communication skills, a bachelor’s degree in business administration or a related field, and 3-5 years of experience in sales operations, sales enablement, or sales management. With a strong focus on problem-solving and process improvement, you will play a pivotal role in ensuring the efficiency of sales operations and driving long-term success.

Key Responsibilities

As a Sales Operations Specialist, your responsibilities will include:

1. CRM Management: Oversee CRM tools like Odoo, ensuring accurate data entry and efficient sales workflows.
2. Data Analysis: Conduct in-depth analyses of sales performance, identify trends, and provide actionable insights to guide strategic decisions.
3. Process Improvement: Identify opportunities to streamline workflows, reduce inefficiencies, and boost productivity within the sales organization.
4. Collaboration: Partner with sales representatives, business development teams, operations managers, and stakeholders to align goals and enhance departmental performance.
5. Forecasting and Analytics: Develop and maintain accurate sales forecasting models and dashboards to monitor team performance against KPIs and targets.
6. Sales Initiatives Support: Implement and support sales strategies and initiatives aimed at enhancing team success and achieving business objectives.
7. Reports and Dashboards: Generate detailed sales reports and design dashboards to visually track metrics and provide insights to team members.
8. Training and Onboarding: Assist in onboarding new sales team members by providing training on CRM systems, sales tools, and processes.
9. Automation Implementation: Leverage automation tools to streamline workflows and enhance the efficiency of the sales cycle.

Qualifications and Skills

To excel in this role, candidates should possess:

1. Education: A bachelor’s degree in business administration, sales, business operations, or a related field.
2. Experience: 3-5 years of experience in sales operations, sales management, or a similar role.
3. CRM Expertise: Proficiency in CRM systems such as Odoo, with the ability to optimize processes and maintain data accuracy.
4. Analytical Skills: Strong ability to analyze data, identify trends, and leverage metrics to improve team performance.
5. Communication Skills: Excellent written and verbal communication skills for effective collaboration with stakeholders and sales teams.
6. Project Management: Experience in managing projects and improving processes to implement effective sales strategies.
7. Proficiency in Excel: Advanced Excel skills and experience creating dashboards to monitor KPIs and sales analytics.
8. Detail Orientation: A meticulous, data-driven approach to managing sales processes and ensuring accuracy in operations.
9. Interpersonal Skills: Ability to build strong relationships with team members and stakeholders to drive collaboration and success.

•  Accommodation is provided for male.
• Housing allowance for female.

Cultural Fit at SMART:

At SMART, our culture is deeply rooted in our core values, and we strive to create a respectful, inclusive, and collaborative environment. Here's what we look for in candidates who will seamlessly fit into our team:

• Respect for Islamic Values and Culture:
• Integrity: We uphold and respect Islamic principles and cultural norms, ensuring a workplace that aligns with these values. Our actions are guided by honesty and ethical conduct.
• Respect: Our policies and practices reflect this respect, from dress code to daily interactions, promoting a sense of dignity and mutual respect among all team members.
• Diversity and Inclusion:
• Innovation: We thrive in a diverse environment where every team member's unique background and perspective are valued. This diversity drives creativity and innovation.
• Collaboration: We celebrate diversity and ensure that our workplace is welcoming and inclusive for everyone. By working together, we achieve greater success and foster a spirit of unity.
• Harmony and Teamwork:
• Team Spirit: We promote a culture of harmony, where collaboration and teamwork are key to our success. Our team works together to achieve common goals, supporting each other and building strong, positive relationships.
• Excellence: We strive for excellence in everything we do, encouraging each other to reach our full potential and deliver outstanding results.

🏆 Perks & Benefits:

• 📍 Cool Workspace: If you come into our office, you’ll enjoy creative workspaces, a well-stocked kitchen, and an environment designed for collaboration.
• 🎓 Continuous Learning: We believe in non-stop learning! You'll have access to an annual education budget to attend trainings, courses, or conferences of your choice AND a Udemy Business account.
• 🌍 Flexibility: 3 days of Work from Home per month — the choice is yours! 🏡
• 💻 Day 1 Equipment: From the moment you start, we’ll provide all the tools you need to succeed and stay on top of your game! 🎯
  
  

Our Core Values:

• 🌟 Deliver WOW Through Service
• 🔄 Embrace and Drive Change
• 😜 Create Fun and a Little Weirdness
• 🌍 Be Adventurous, Creative, and Open-Minded
• 🌱 Pursue Growth and Learning
• 🤝 Build Open and Honest Relationships with Human Communication
• 👨‍👩‍👧‍👦 Build a Positive Team and Family Spirit
• 💡 Do More With Less
• 💪 Be Passionate and Determined
• 🙇 Be Humble
  
  

Join the SMART Crew!

We celebrate diversity like Eid! 🎉 We're an equal opportunity employer and love welcoming unique talents into our growing family. 🌟

If you’re ready to add your sparkle to our galaxy, send your application today, and let’s create a smarter, more exciting digital world together! 🚀💻