Service Desk Engineer - Riyadh

🎯 Job Title: Service Desk Engineer

📍 Location: Riyadh

🚀 Join the SMART Technology Solutions Crew! 🌟

At Smart Technology Solutions, we’re not just offering a job — we’re offering a journey of learning, growth, and fun! With HQ in Jeddah and branches in Riyadh and Africa, we support businesses across the MENA region with cutting-edge IT solutions. Most of our leaders started as juniors, so get ready for a workplace that prioritizes growth, innovation, and great coffee! ☕

If you’re passionate about IT infrastructure, love solving technical puzzles, and enjoy delivering WOW service to clients, this is your moment to shine! 🌟

📌 Key Responsibilities

💻 Be the IT Hero! Serve as the first point of contact for all IT-related queries while delivering exceptional customer service and technical support.

📞 Quick Respond-er: Address user inquiries, incidents, and requests via phone, email, or ticketing systems—always on time!

🛠️ Problem Solver Extraordinaire: Diagnose and resolve hardware, software, and network issues, escalating only when absolutely necessary.

🗂️ Records Keeper: Keep accurate logs of issues and resolutions in the ticketing system—stay SLA-compliant!

🖥️ Tech Guru: Configure, install, and troubleshoot IT equipment like desktops, laptops, printers, and peripherals.

🖱️ App Supporter: Ensure software applications run smoothly and are accessible to users.

🤝 Team Player: Collaborate with cross-functional teams for seamless IT service delivery, especially for government or semi-governmental projects.

🌐 System Watchdog: Monitor IT systems, manage user accounts, and troubleshoot basic network hiccups.

🔐 Security Champion: Follow protocols for data security, privacy, and incident reporting—safety first!

🎓 Qualifications and Skills

🎓 Degree Pro? Bachelor’s in IT, Computer Science, or a related field (preferred).

🛠️ Hands-On Experience: 1–2 years in IT service desk or technical support roles, ideally in governmental or semi-governmental projects.

🔍 Tech Detective: Skilled in diagnosing hardware, software, and networking issues.

📋 Ticket Master: Familiarity with ITSM tools like ServiceNow, Jira, etc.

📡 Networking Basics: A solid understanding of network configurations and system admin tasks.

🗣️ Customer Whisperer: Strong communication and interpersonal skills with a focus on user satisfaction.

⏳ Task Juggler: Thrive under pressure and manage multiple tasks independently.

📜 Certifications Add-on: ITIL Foundation or equivalent is a bonus!

💡 What’s Special About SMART?

🌙 Respect for Islamic Values & Culture: We foster a respectful and inclusive environment where everyone thrives.

🌍 Diversity & Innovation: Your unique perspective is celebrated here!

🤝 Team Spirit: Collaboration and harmony drive our success.

🏆 Perks & Benefits You’ll Love:

📍 Cool Workspaces: Enjoy inspiring offices with a stocked kitchen and collaborative vibes.

🎓 Continuous Learning: Annual education budget + Udemy Business access for nonstop growth!

🏡 Flexibility: 3 days of Work from Home per month.

💻 Day 1 Equipment: Everything you need to hit the ground running!

🌟 Our Core Values:

• Deliver WOW Through Service
• Embrace and Drive Change
• Create Fun and a Little Weirdness
• Be Adventurous, Creative, and Open-Minded
• Pursue Growth and Learning
• Build Open and Honest Relationships with Human Communication
• Build a Positive Team and Family Spirit
• Do More With Less
• Be Passionate and Determined
• Be Humble

🎉 Ready to Join the SMART Crew?

We’re as diverse as an Eid celebration! 🕌🎊 If you’re ready to take your IT skills to the next level and grow with a passionate team, apply today, and let’s create a smarter, more exciting digital world together! 🚀💻